Service Level Agreement Oracle Cloud

Before deploying the application in Oracle Cloud, a customer might want to know about the services provided by Oracle Cloud and there is an agreement between the vendor (Oracle) and the customer. A cloud SLA ensures that cloud providers meet certain requirements at the enterprise level and offer customers a clearly defined set of services. 2) Enter the following URL in a browser and then log in to My Oracle Support: The elasticity and configurability of infrastructure are among the reasons why people move applications to the cloud. Your services must be manageable at all times to gain this benefit. Oracle offers management SLAs to ensure you can manage, monitor, and modify resources. FastConnect is a private connectivity service offered by Oracle OCI between DC client and Oracle Public Cloud using the Equinix Cloud Exchange in an Equinix IBX data center. This connection provides a private data connection that bypasses the public Internet. FastConnect is often used when the Internet laux between the client and the nearest Oracle region is too high. This service entails many costs. For example, Oracle FastConnect is calculated independently of the volume of data transmission per port hour. The help desk is available for all paid accounts associated with Oracle and is part of SLA.

All OIC users also have access to forum and support documentation. Service credit requests must be submitted by customers within 30 calendar days of the occurrence of the issue that led the designated oracle infrastructure service to fail to comply with the current service obligation. Oracle will use economically reasonable efforts to process complaints within 60 days of receiving a complaint from Oracle. Once the balances have been increased after Oracle has authorized a customer`s claim on the service credits, the customer is free to use the service credits for all Oracle Cloud services linked to the customer`s Universal Credits or Pay-as-you-go account. The image shows different types of SLAs linked to another type of services Paid accounts can request the following services from Oracle Support There are different severity levels that set the priority of Service Request Accessing your cloud dashboard, managing orders, and much more. Sign up for a free trial To sign in to support services, follow these steps 1) Navigate to and create a user if you haven`t already been created. Once a service credit entitlement has been validated, Oracle increases the customer`s credit for the next calendar month, after Oracle has authorized the claim. . . .

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